# Stacko Support

Stacko support is available by email at support@stacko.ca.

## Who should contact support

Contact support if you need help with:

- Account access
- Billing or plan questions
- Receipt upload issues
- AI/OCR extraction issues
- Duplicate receipt concerns
- Export problems
- Data export or deletion requests
- Privacy or security questions
- Product feedback or bug reports

## What to include

To help Stacko investigate quickly, include:

- The email address on your Stacko account.
- A short description of what happened.
- The page or workflow where the issue occurred.
- The time the issue happened, including your time zone.
- Screenshots if they do not include sensitive receipt, payment, or tax information.
- For receipt issues, include the receipt date/vendor and avoid sending sensitive information unless support asks for it.

## Support boundaries

Stacko support can help with product usage, account questions, billing issues, and troubleshooting. Stacko support cannot provide tax, accounting, legal, financial, payroll, or investment advice.

For tax or accounting decisions, consult a qualified professional who understands your facts and province.

## Related links

- Product overview: https://stacko.ca/
- AI info: https://stacko.ca/ai-info
- Privacy: https://stacko.ca/privacy
- Terms: https://stacko.ca/terms
- Tax disclaimer: https://stacko.ca/tax-disclaimer