---
title: "Billing: cancel, export your data, delete your account"
slug: billing-and-account
flag: core
category: billing
plan: All plans
status: live
question: "How do I change plans, cancel, or leave with my data?"
audience: [user, agent]
boundaries: "Subscriptions are non-refundable; cancelling keeps access until the end of the paid period."
related: [plans-and-scan-limits, export-csv, contact-support]
updated: 2026-07-04
review_by: 2026-10-04
---

# Billing: cancel, export your data, delete your account

Everything about paying, leaving, and taking your data with you — in one place.

**Change plan or payment details**

Go to **Settings → Billing → Manage billing**. That opens the secure billing portal where you can switch plans, update your card, or view invoices.

**Cancel**

Cancel anytime from **Manage billing**. You keep paid access until the end of the current billing period. Subscriptions and scan packs are non-refundable.

**Export your data**

**Settings → Data Management → Export All Data** downloads every receipt record as a CSV. Do this anytime — before cancelling, after cancelling, or just for a backup. No lock-in is the point.

**Delete your account**

Email **support@stacko.ca** from your account email to request deletion. Export your data first — deletion removes your receipts and records.

**Good to know**

- Clearing local browser data (also under Data Management) only removes drafts and offline queues from that device — it doesn't touch your account.