---
title: Reach support / report a bug
slug: contact-support
flag: core
category: account
plan: All plans
status: live
question: "Something's broken or confusing — how do I get help?"
audience: [user, agent]
boundaries: "Support can help with the product; it can't give tax, accounting, or legal advice."
related: [billing-and-account, what-stacko-does-and-doesnt-do]
updated: 2026-07-04
review_by: 2026-10-04
---

# Reach support / report a bug

Email **support@stacko.ca**. Support is human-led and read by the people building Stacko — bugs become tracked fixes, not tickets in a void.

**What to include**

- The email on your Stacko account.
- What you were trying to do, and what happened instead.
- Any error message you saw.
- Whether the issue is blocking you.

**What support can help with**

Sign-in and account access, billing and checkout, receipt upload and extraction problems, exports, bug reports, and data export or deletion requests.

**What support can't do**

Provide tax, accounting, legal, payroll, or financial advice — or professional judgment about whether an expense is deductible for your facts. That stays with you and your accountant.